We usually ship orders within 1-2 business days (other than new product launches and sales events). We have express post options as well if you need things in a hurry.

Once your order is shipped, you'll get a confirmation email including the tracking number for the shipping method you selected.

Your first step should be to check the tracking. Parcels can take a few days and in some cases, e.g. International and Remote orders, longer to arrive. If you still have queries contact us via our contact us page or email hello@swoopbaby.com

We are happy to provide a refund or exchange on full priced items that are in the original condition and returned within 14 days of purchase. Please notify us via email, hello@swoopbaby.com of the return within 48 hours of receipt of goods. Please retain your receipt as proof of purchase on return transactions. No exchange or return on Sale items for change of mind.

We are committed to the satisfaction of our customers and believe in the quality and benefits of our Swaddles. Therefore, we offer a 14-day Money Back Guarantee. If, for any reason, you are not completely satisfied with your swaddle, you may return it to us for a full refund. Please note that the following conditions apply to this guarantee:

1. The product must be returned within 14 days of receipt by you. 
2. The product must be in its original condition, unused, and in its original packaging. 
3. You must provide proof of purchase. 
4. You are responsible for the return shipping costs. 

To initiate a return, please contact us at hello@swoopbaby.com. Upon receipt and inspection of the product, we will process your refund. Please allow up to 10 business days for your refund to be credited back to your original form of payment. 

Unfortunately, for any order placed prior to a sale we are unable to offer a credit or refund for the difference paid. We run sales throughout the year, so keep an eye out for the next one. Make sure you are signed up to our newsletter to keep up to date with our latest products, promotions, and exclusive offers. You can sign up now at the bottom of each page on our website.

The cost of an item being sent back to us and the delivery of the exchanged item being sent out is the responsibility of the customer.

The product must be returned within 14 days of receipt by you.

Yes, simply add a message to the 'Add Gift Message' box in the cart (before checkout). Your order will be wrapped with your personalized message (200 characters) along with a handwritten gift tag. The invoice and pricing are not included on gift wrapped orders.

We accept Credit Card (Visa, Mastercard and American Express), Afterpay, Paypal

Scroll to the bottom of the ‘My Bag’ page and you will see ‘apply gift card’ and ‘apply promotional code’ add the code in the correct box and this will be applied to your order before continuing to checkout.

It varies product by product. Please reach out to customer care hello@swoopbaby.com and they'll be more than happy to assist.

We certainly do. You can find them here.

The best way to stay on top of our latest offers and new releases is to sign up to our newsletter or follow us on social

If you are having issues placing an order on our website or would prefer to order over the phone you can give us a call (0413417063) and we will be happy to help.

Can't find what you're looking for? Please let us know via our contact page or emailing hello@swoopbaby.com.

We'd love to hear from you!

We have a handy postcard for you here – we also include a printed one with every swaddle purchase.

1. Lay the blanket on a flat surface and fold the top edge down about 20cm. Place your baby in the middle with their shoulders aligned with the fold and arms straight down by their sides.
2. Take the top left corner of the blanket and pull it tightly over the baby’s arm and chest, tucking the edge snugly under their back.
3. Next, take the top right corner of the blanket and pull it tightly over the baby’s other arm and chest, wrapping the blanket securely under and around the baby.
4. Bring the bottom of the blanket up towards the baby’s body, wrapping
   it around each side while ensuring your baby can still comfortably bend and move their legs.
5. Remember to always place your baby on their back to sleep, which helps reduce the risk of Sudden Infant Death Syndrome (SIDS).

Machine wash like colours together in cold water.
Line dry or tumble dry on low.
Do not bleach.
Warm iron if needed.
Do not dryclean

Our sleep consulting services are tailored for newborns, infants, and toddlers up to 4 years old.

Signs that your child may benefit from sleep consulting include frequent night awakenings, difficulty falling asleep independently, or inconsistent nap patterns.

At Swoop Baby, we understand that every child and family is unique. That's why we offer a range of sleep training methods, ensuring we can tailor our approach to best suit your family's preferences and your child's temperament. Whether you prefer gentle methods that emphasize gradual adjustment or more direct approaches that prioritise quicker results, we will work closely with you to choose the method that aligns with your parenting style and goals. Our goal is to empower you with the tools and strategies needed to foster healthy sleep habits for your child, promoting better sleep for the entire family.

During our consultation, we'll discuss your child's current sleep habits, create a personalised sleep plan, and provide guidance on implementing strategies effectively.

Results vary, but most families see improvements within 1-2 weeks of implementing our recommended strategies.

Yes, we offer programs that provide follow-up support via phone or email to address any new challenges or questions that arise.

Absolutely, we respect and accommodate diverse cultural and religious sleep practices in our consultations.

Many families notice improvements within the first week of implementing our strategies, with more consistent results by the end of our program.

We'll reassess and adjust our approach based on your child's response to ensure we find the most effective solution for your family.

Our consultants are certified sleep experts with extensive experience in pediatric sleep training, backed by science.

Yes, we offer group workshops where parents can learn effective sleep strategies in a supportive environment. Please contact us by emailing hello@swoopbaby.com to learn more.

Yes! Swoop Baby works successfully with international clients. There are various ways we can do the program or phone consults. i.e whatsapp, Zoom, Google Meet etc.

Swoop Baby has never finished a program and not seen wonderful changes with their clients' sleep patterns. It is your job as the parent to put in the hard work and be really consistent with the program. If this is the case then there is no reason why your child’s sleep should not improve.

Sure. Send a message through the contact page with your phone number and we will be in touch with you.

Subscriptions are automatically renewed every month for the first three months as per the agreed payment terms. You will receive a link upon sign-up to the subscription portal where you can then pause or cancel additional payments from there if need be.

Yes, of course you can pause your subscription. You have agreed to a minimum of three months after the joining month, these monthly credits can be used anytime within one year, they don’t need to be used consecutively. Please just email us to confirm at hello@swoopbaby.com and let us know when you would like us to reactivate it. You can then cancel your subscription any time in the swoop subscription portal, this can be accessed via the link you received in the email that was sent to you when you placed an initial subscription order in the shop.